Here at the Kure Spa & Wellness Center we are very grateful for your business and referrals- there is no greater compliment. A 24 hour notice before your appointment start time by phone call is respectfully requested for all cancelled appointments. If you cancel your appointment after the 24 hour time frame or fail to show up for your appointment, you are subject to the full charge of the appointment.
When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
Additionally, many of our staff are “on call” and travel to the wellness center specifically for your service. For this reason, we are obligated to compensate our staff for their time as well as make up for the lost business.
We work very hard to be prompt for your service, and we ask in return, that you be on time for your appointments with us. If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of the treatment actually given, you will be responsible for the full treatment charge.
There are no cash/credit refunds on services unless otherwise determined by Management. If Management determines that compensation is appropriate, the Client will receive and in house gift card. Only store credit will be given for any unused visits or sessions.
There are no refunds on opened products. For unopened products, you can return it for a credit as long as you return it within 15 days of purchase. If the product is defective, we will of course reimburse you the full amount and return the product to the manufacturer.