How do I book a Spa appointment?

Appointments can be scheduled by contacting us at 203–857-1500. Vibrosaun and 60 or 90 minute standard massages can also be booked online using the button on the main page of our website.  Online booking does not allow choice of preferred therapist.  Credit or gift card numbers are required at the time of booking to hold therapy appointments. Please see our cancellation policy below.

How far in advance do I need to book my appointments?

We recommend booking your treatment(s) a week in advance to ensure your preferred time and/or therapist is available. We suggest booking 2 weeks in advance for Saturday and Sunday appointments as these times fill up quickly.

When should I plan to arrive at the spa?

If you are a first time visitor, please arrive 15 minutes prior to your appointment in order to familiarize yourself with our facility and complete your personalized forms. After that, please arrive at least 5 minutes before your appointment to ensure a full treatment session.

What is the cancellation policy?

In order to provide our clients with quality service at all times, all cancellations require a 24-hour telephone notice.  If you cancel your appointment after the 24 hour time frame or fail to show up for your appointment, you are subject to the full charge of the appointment.

When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

Additionally, many of our staff are “on call” and travel to our wellness center specifically for your service. For this reason, we are obligated to compensate our staff for their time as well as make up for lost business.

Late Arrivals

We work very hard to be prompt for your service, and we ask in return, that you be on time for your appointments with us.  If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of the treatment actually given, you will be charged for the full session.

 

What etiquette should I be aware of during my visit?

For your complete relaxation and comfort as well as that of our other clients, we ask that everyone speak quietly and to please turn off all cell phones while inside the facility. Our environment promotes tranquility, renewal and wellness, and we ask you to respect all spa guests’ rights to privacy and serenity.

Are there any health conditions that I should disclose before my appointment?

Your health is of utmost concern to us. Pregnant women, people with circulatory/heart or vascular disease, active cancer, infectious progressive diseases or those with pacemakers should not use the Vibrosaun or PEMF therapy.  Any allergies or current use of medications should be disclosed prior to treatment.

Are childcare services available?

We are not equipped to offer childcare services. Please make prior arrangements for this care so that you, as well as our other clients, can thoroughly relax and let us pamper you.

Do you have a standard pricing policy?

We commit to offering our clients affordable, holistic wellness care with our unique offering of services and treatments. Intro pricing is offered for those new to our services. Savings can be continued by purchasing a series or by monthly membership.   We offer a la carte pricing as well.

Are you open to feedback from your clientele?

We are here to provide you with the best wellness and natural healing therapies. As a result, we welcome any suggestions or opinions that may help us better serve your needs. We make every effort to provide our clients with a superlative experience – if anything was less than wonderful in your visit, please let us know, we strive  to improve all the time. We definitely appreciate honest feedback!

Service Refunds

There are no cash/credit refunds on services unless otherwise determined by management. If management determines that compensation is appropriate, the client will receive an in house gift card. Only store credit will be given for any unused visits or sessions.

 Product Refunds

There are no refunds on opened products. For unopened products, you can return it for a credit as long as you return it within 15 days of purchase. If the product is defective, we will of course reimburse you the full amount and return the product to the manufacturer.